At SpacelyClean, we are committed to providing reliable and professional cleaning services. This Delivery Policy outlines how we manage service appointments and fulfill our cleaning obligations to you.

1. Service Area & Scheduling

We provide cleaning services within our designated service areas. Appointments are scheduled based on availability, and a confirmation will be sent via email or SMS once your booking is finalized.

2. Arrival Window

To accommodate traffic and varying job durations, our team has a 30-minute arrival window. If our team is delayed beyond this window, we will notify you as soon as possible.

3. Access to Property

Clients are responsible for providing access to the property at the scheduled time. This can be via a person on-site, a key hidden in a secure location, or a keypad code provided at the time of booking.

4. Quality Guarantee & Service Completion

Our service is considered “delivered” once the cleaning checklist is completed and a final walkthrough is offered. If you are not satisfied with the delivery of our service, please contact us within 24 hours for a re-clean of the affected areas.

5. Cancellations & Rescheduling

To ensure fair delivery of services to all clients, we require at least 24 hours’ notice for cancellations or rescheduling. Late cancellations may be subject to a service fee.